Been having some issues with my MacBook Pro. I’ll only write a summary, because I get less enraged that way.
My MacBook Pro has always had a dodgy right speaker – it’s always been sounding distorted, and it was really noticable when trying to listen to male voices, like Ze Frank, or George Clooney (he was almost unintelligable in ‘O Brother Where Art Thou?‘). So I thought I’d drop it in to get repaired before I start my new job, as I can easily take a long lunch at this job.
After the first trip to the technician:
- 2 logic boards were replaced
- the MBP was not put back together properly (screws appeared cross-threaded, and not fulsh with case)
- the fans now sounded like jet engines (rather than being whisper quiet)
- oh, and the right speaker was still distorted
After the second trip to the technician:
- speaker assembly was replaced
- the fans were less noisy than after the first visit, but still louder thanbefore any service
- the right speaker was still distorted
At this point, I stayed in the store, and spoke to the Service Manager, who basically told me he wasn’t going to do any more to it, and that I should contact Apple and ask for a replacement unit. It felt like he was just trying to get me out of the store, frankly.
This happened on a Friday afternoon, and it was too late to call Apple when I got home, so I thought I’d just wait till Monday. Over the weekend I noticed that the built-in iSight was no longer working, and that when the MBP got hot, the screen went all fritzy.
So I called Apple this morning, to ask about getting the MBP replaced (even though I tend to think that the majority of the fault may well lie with the technicians), and have a case number to follow. Apple asked me to return the MBP to my nearest technicians (guess who that might be), so I went and spoke to the Service Manager again, and I was assured that they would follow Apple’s instructions to diagnose and escalate the issue to Apple Customer Service immediately.
So now we wait. And I go ‘grrrrrrrr’